RIKIVA Return Policy
We want customers to feel confident while shopping with RIKIVA. If there is an eligible issue with your order, please contact us within the applicable return period.
Return Eligibility
Eligible return requests should generally be raised within 7 days from the date of delivery.
Request an eligible return within 7 days of delivery.
Return Conditions
Returned jewellery should generally be unused, unworn and returned with the original packaging and any tags supplied with the product.
- Product should not show signs of wear or damage caused after delivery.
- Original packaging should be retained wherever possible.
- Order details may be required to validate the request.
Damaged Or Incorrect Items
If you receive an incorrect product or an item that appears damaged on arrival, please contact RIKIVA support as soon as possible.
We may request photographs, packaging images or other order information to help verify the issue.
Non-Returnable Items
Some items may not qualify for return because of hygiene, customization, final-sale conditions or other product-specific restrictions.
Where a product has special return conditions, those conditions should be communicated on the relevant product page or during purchase.
Refund Processing
Once an eligible returned item has been received and reviewed, approved refunds are generally processed within approximately 5–10 business days .
The final time taken for funds to appear may also depend on the applicable payment provider or bank.
How To Request A Return
Contact RIKIVA customer support with your order number and a short explanation of the issue.
Contact Support →Need help with a return?
Contact our support team with your order details.